Privacy Policy

1. Introduction

Paula Hooven Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website paulahoovenrealestate.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include:

• Name, email address, and phone number
• Property address and details (for home valuation requests)
• Home search preferences and criteria
• Messages and communications you send to us
• Property alert preferences

Automatically Collected Data

When you visit our Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We use privacy-respecting analytics to understand how visitors interact with our Site. This data is anonymized and does not personally identify you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide real estate services
• To send you property alerts matching your criteria
• To provide home valuation estimates
• To improve our website and services
• To communicate with you about properties, services, and market updates
• To comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above. We may share your information in the following situations:

• With service providers: We may share your information with third-party service providers that perform services for us, such as website hosting and analytics.
• For legal purposes: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• With your consent: We may disclose your personal information for any other purpose with your consent.

5. AI-Powered Features

Our website includes AI-powered features such as AI Home Search and AI Concierge Chat. When you use these features, your queries and conversations are processed by artificial intelligence systems to provide relevant responses. Chat conversations may be logged for quality improvement and to better serve your needs. These logs are accessible only to Paula Hooven and are not shared with third parties.

6. Cookies and Tracking

Our Site uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site to recognize your browser and capture and remember certain information. We use cookies for authentication purposes and to understand how you interact with our Site. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: You can request copies of your personal data.
• Right to rectification: You can request that we correct any information you believe is inaccurate.
• Right to erasure: You can request that we erase your personal data under certain conditions.
• Right to restrict processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to object: You can object to our processing of your personal data under certain conditions.

9. California Residents (CCPA)

If you are a California resident, you have the right to request that we disclose what personal information we collect, use, and disclose about you. You also have the right to request that we delete your personal information. To exercise these rights, please contact us using the information provided below. We will not discriminate against you for exercising any of your CCPA rights.

10. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at: